services and Modern Herbal, the owner and provider of this website who also acts as a Data
Controller under the General Data Protection Regulation and the Data Protection Act
We takes the privacy of your information very seriously. We have a few simple principles which we abide by in order to protect your privacy:
We only ask you for information which we genuinely need in order to provide you with a better service, for example your name and e-mail address if you want to enquire about our services; and
Unless legally obliged to do so we won’t share your information with anyone, other than for the standard running of our business. For example, for you to make payment for our services we would need to ask additional personal and financial information to give to our bank in order to process the transaction.
email@example.com; or 61-67 RECTORY ROAD,WIVENHOE,ESSEX,C07 9ES
Our Website and Services
extend to any websites that can be accessed from this Website. This includes, but is not
limited to, any links we may provide, including to social media websites.
Data Requested From You
In line with our principles, in order to provide you with a service or to respond to any
questions or queries you may have, we may request and collect the following data from
Name, Contact Information such as email addresses and telephone numbers; and Financial information such as evidence of payment made (email confirmation from our payment gateways)
Our Use of Your Data
Where you have requested we provide you with a service, we will keep your data for the
purposes of providing that service or for other closely related purposes. For example, where
you purchase a service from us, we may e-mail you to ask you if you were happy with the
service and if there is anything we can do to improve our service to you. We will never rent
or sell any of the data you provide to us, and any third parties we use will only ever
process your information for us on a need to know basis and in accordance with this privacy
Other than data we are legally obliged to keep for longer periods, for example as regards taxation legislation, we will retain any data you submit to us for a period of one year. This includes e-mail correspondence. We take the security of your data very seriously. All of your data which we collect is stored securely.
To make sure that all payments are processed correctly and securely, we make use of a payment gateways for internet orders, this means that WE DO NOT COLLECT AND STORE payment details such as credit and debit card numbers. Our Payment processing gateway is collect these information to process the payments.
Your Access to Your Data which is Held by Us
Under the Data Protection Act you have the right to ask for a ‘Subject Access Request’-
being a copy of your personal data held by us. Where we do hold such data on you we will
provide you with a copy of the data we hold on you. This will be in a commonly used machine
readable file where you request us to e-mail the information to you. We will also give you a
description of the data, tell you why we are holding it and tell you who we could have
disclosed it to. We do not charge to provide you with this information.
Where data we hold on you is incorrect we will rectify the data. We will also stop processing data on your request and you may also request that we delete the data held on you, though we may have to retain data for a certain length of time for legal purposes, for example tax legislation.
Governing Law and Jurisdiction
Your Rights and Control
This Statement is intended to comply with the provisions of the General Data Protection Regulation EU 2016/679 (GDPR) which governs how Personal Data is processed within the European Economic Area (EEA).
You can control/restrict the collection or use of your data in the following ways:
If you have previously agreed to disclose information to ourselves for direct marketing purposes, you may change your mind and unsubscribe at any time. You can do this by writing to us, emailing us or using the unsubscribe link contained in the marketing emails.
Under legislation defined in the Data Protection Act (1998) you may request a copy of all information that we hold on you that is older than 90 days. This request for personal information only and will require some form of identification. Please post or email us for us to start the process to fulfil your request.
If you believe any data we hold on you is incorrect then please contact us any corrections and we will update your details as necessary.